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Palgrave Macmillan
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The Management of Consumer Credit

Theory and Practice

  • Book
  • © 2010

Overview

Authors:
  1. Steven Finlay
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Table of contents (11 chapters)

  1. Front Matter

    Pages i-xviii
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  2. Consumer Credit Management: An Introduction

    • Steven Finlay
    Pages 1-15

  3. Organizational Matters

    • Steven Finlay
    Pages 16-34

  4. Marketing

    • Steven Finlay
    Pages 35-63

  5. Predicting Consumer Behaviour

    • Steven Finlay
    Pages 64-82

  6. Customer Acquisition

    • Steven Finlay
    Pages 83-114

  7. Customer Management

    • Steven Finlay
    Pages 115-131

  8. Collections (Early Stage Delinquency)

    • Steven Finlay
    Pages 132-146

  9. Debt Recovery (Late Stage Delinquency)

    • Steven Finlay
    Pages 147-153

  10. Fraud

    • Steven Finlay
    Pages 154-162

  11. Funding and Provision

    • Steven Finlay
    Pages 163-175

  12. Capital Requirements

    • Steven Finlay
    Pages 176-199

  13. Back Matter

    Pages 200-259
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About this book

This book explains how financial institutions, such as banks and finance houses, manage their portfolios of credit cards, loans, mortgages and other types of retail credit agreements. The second edition has been substantially updated, with new chapters on capital requirements, Basel II, scorecard and portfolio monitoring.

About the author

STEVEN FINLAY is an expert in consumer credit with more than fifteen years experience within the financial services industry, working with some of the world's leading financial services organizations. His research interests cover all aspects of consumer credit, forecasting and data mining. He is currently the Head of Analytics at HML Business Intelligence, UK. He is also a visiting research fellow within the Management Science Department, Lancaster University, UK.

  
 

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