Collaboration in Outsourcing

1. Front Matter

   Pages i-xxxii

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2. Introduction: Collaboration in Outsourcing

   1. Introduction: Collaboration in Outsourcing

      • Sjaak Brinkkemper, Slinger Jansen

      Pages 1-2

3. Governance

   1. Front Matter

      Pages 3-3

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   2. Governance Models in Offshore IT Outsourcing

      • Gábor Majdán

      Pages 5-24

   3. Security: Case Studies in Three Dimensions

      • Elena Iancu

      Pages 25-41

   4. Mission-Critical Outsourcing

      • Suzanne Haanappel

      Pages 42-58

   5. Collaboration of Enterprise Architects in Outsourcing

      • Martin Janek

      Pages 59-72

   6. A Decision Procedure for the Where and How to Outsource

      • Wouter Steenbeek, Lidwien van de Wijngaert, Mischa van den Brand, Sjaak Brinkkemper, Frank Harmsen

      Pages 73-87

   7. Success and Failure in Offshore Development Projects

      • Matthias Fabriek, Mischa van den Brand, Sjaak Brinkkemper, Frank Harmsen, Remko Helms

      Pages 88-102

4. Communication and Knowledge Management

   1. Front Matter

      Pages 103-103

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   2. Boosting Distributed Collaboration through Collaboration Tools Portfolio Optimization

      • Hristo Stefanov

      Pages 105-125

   3. Retaining Project Knowledge in an Outsourcing Context

      • Antonios-Lavrentios Voutsinos

      Pages 126-141

   4. Initial Knowledge Sharing in Outsourcing

      • Aleksandar Chervenkov

      Pages 142-159

   5. Optimal Team Composition in Distributed Software Development

      • Roderick van Cann

      Pages 160-182

5. Relationship Management and Quality

   1. Front Matter

      Pages 183-183

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   2. Dealing with Trust in Outsourcing Relationships

      • Martin Kirilov

      Pages 185-197

   3. IT Service Quality in Outsourcing Relationships

      • Jonathan Aarnouts

      Pages 198-223

   4. Selection of Outsourcing Partners

      • Martijn Roeling

      Pages 224-247

   5. Conflict Resolution in Outsourcing

      • Paul Noordveld

      Pages 248-273

   6. Service Level Agreement in an Outsourcing World

      • Sander van Meggelen

      Pages 274-297

Although IT outsourcing is nothing new, it remains surprisingly challenging for professionals. This book assists the IT professional in several areas of the outsourcing process: establishing outsourcing relationships, maintaining and managing the relationship, and finally governing outsourcing projects successfully.

• brand
• communication
• conflict resolution
• Information Technology (IT)
• knowledge management
• management
• optimization
• Portfolio
• product development
• relationship management
• service
• trust

• Department of Information and Computing Sciences, Utrecht University, Netherlands

  Sjaak Brinkkemper, Slinger Jansen

DR. SJAAK BRINKKEMPER Professor of Organisation and Information at the Department of Information and Computing Sciences at Utrecht University, the Netherlands. He leads a group of about thirty researchers specializing in product software development and entrepreneurship. The main research themes of the group are methodology of product software development, implementation and adoption, and business-economic aspects of the product software industry. He has authored several books and serves on the editorial board of MIS Quarterly, Journal of Database Management, and the European Journal of Information Systems.
SLINGER JANSEN Assistant Professor at the Department of Information and Computing Sciences at Utrecht University, the Netherlands. His research focuses on software product management and software ecosystems, with a strong entrepreneurial component. He currently leads two research projects into the domains of variability in multi-tenancy architectures and software system evolution through servicification.

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