Patient-Centred Health Care

1. Front Matter

   Pages i-xvi

   PDF

2. Introduction

   1. Introduction

      • Mary A. Keating, Aoife M. McDermott, Kathleen Montgomery

      Pages 1-9

3. Conceptions and Cultures of Patient-Centred Care

   1. Front Matter

      Pages 11-11

      PDF

   2. Developments in Conceptions of Patient-Centred Care: Implementation Challenges in the Context of High-Risk Therapy

      • Kathleen Montgomery

      Pages 13-24

   3. The Continuum of Resident-Centred Care in US Nursing Homes

      • Nicholas G. Castle, Jamie C. Ferguson-Rome

      Pages 25-41

   4. Reconceptualizing Institutional Abuse: Formulating Problems and Solutions in Residential Care

      • Diane Burns, Paula Hyde, Anne Killett

      Pages 42-52

   5. The Place of Patient-Centred Care in Medical Professional Culture: A Qualitative Study

      • Wendy Lipworth, Miles Little, Jill Gordon, Pippa Markham, Ian Kerridge

      Pages 53-62

4. Coordinating for Patient-Centred Care

   1. Front Matter

      Pages 63-63

      PDF

   2. Capacity for Care: Meta-Ethnography of Acute Care Nurses’ Experiences of the Nurse-Patient Relationship

      • Jackie Bridges, Caroline Nicholson, Jill Maben, Catherine Pope, Mary Flatley, Charlotte Wilkinson et al.

      Pages 65-77

   3. Creating an Enriched Environment of Care for Older People, Staff and Family Carers: Relational Practice and Organizational Culture Change in Health and Social Care

      • Mike Nolan

      Pages 78-89

   4. Promoting Patient-Centred Health Care: An Empirically Derived Organizational Model of Interprofessional Collaboration

      • David Greenfield, Peter Nugus, Joanne Travaglia, Jeffrey Braithwaite

      Pages 90-102

   5. From a Project Team to a Community of Practice? An Exploration of Boundary and Identity in the Context of Healthcare Collaboration

      • Roman Kislov

      Pages 103-117

5. Communication in Patient-Centred Care

   1. Front Matter

      Pages 119-119

      PDF

   2. Is Poor Quality of Care Built into the System? ‘Routinising’ Clinician Communication as an Essential Element of Care Quality

      • Ros Sorensen, Glenn Paull, Linda Magann, Jan Maree Davis

      Pages 121-132

   3. Giving Voice in a Multi-Voiced Environment: The Challenges of Palliative Care Policy Implementation in Acute Care

      • Geralyn Hynes, David Coghlan, Mary McCarron

      Pages 133-144

   4. Rejections of Treatment Recommendations through Humour

      • Andrea C. Schöpf, Gillian S. Martin, Mary A. Keating

      Pages 145-157

   5. An Expanded Shared Decision-Making Model for Interprofessional Settings

      • Mirjam Koerner, Anne-Kathrin Steger, Heike Ehrhardt, Juergen Bengel

      Pages 158-170

6. Innovations in Patient-Centred Care

   1. Front Matter

      Pages 171-171

      PDF

   2. Testing Accelerated Experience-Based Co-design: Using a National Archive of Patient Experience Narrative Interviews to Promote Rapid Patient-Centred Service Improvement

      • Louise Locock, Glenn Robert, Annette Boaz, Caroline Shuldham, Jonathan Fielden, Sue Ziebland

      Pages 173-185

   3. Shared Decision-Making and Decision Aid Implementation: Stakeholder Views

      • Anne D. Renz, Carolyn A. Watts, Douglas A. Conrad

      Pages 186-196

There are four core themes developed in this book which deal with critical issues, models, theories and frameworks. These expound understandings of patient centred care and the processes, practices and behaviours supporting its attainment: conceptions and cultures of patient-centred care, coordination, communication, innovation.

• care
• communication
• health
• health care
• innovation
• organization
• service
• stakeholder

• School of Business, Trinity College, Dublin, Ireland

  Mary A. Keating

• Cardiff Business School, Cardiff University, Cardiff, UK

  Aoife M. McDermott

• School of Business Administration, University of California, Riverside, USA

  Kathleen Montgomery

Mary A. Keating is Associate Professor of Human Resource Management at the School of Business in Trinity College, Ireland. Her research interests include cross-cultural management and human resource strategy in healthcare. She is the Irish coordinator for the GLOBE (Global Leadership and Organizational Effectiveness) project.

Aoife McDermott is Lecturer in Human Resource Management at Cardiff Business School, UK. Her research interests concern the role of people management and leadership in health service organization, delivery, improvement and policy implementation. With colleagues, her current work is exploring cross-national differences in quality and safety practices in hospitals.

Kathleen Montgomery is Edward A. Dickson Emerita Professor at University of California, USA, and Honorary Associate of the Centre for University of Sydney, Australia. She received her PhD in Sociology from New York University, USA. Her research interests include issues of trust and integrity within professional-organizational relationships and patient-provider encounters.

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